The Patient Participation Group (PPG) at Fishponds Family Practice is made up of active volunteer patients who work in partnership with our practice staff and GPs. Our purpose is to help improve the services provided by the practice and to speak for and support all patients in an effort to do this. Examples of our work include involvement in the decision to install the TV screen for displaying information for patients. We also instigated the improvement of patient privacy at reception, which includes having an interview room. In addition we played a significant part in measures taken to reduce waiting times when phoning for an appointment, an issue we continue to monitor.
Our PPG is a member of the National Association for Patient Participation http://www.napp.org.uk/affiliationppgs.html which enables us to access a range of support and publications covering healthcare issues.
Once a year we have a fundraising effort by inviting donations for the drinks we make for people attending the Saturday flu jab clinics. This year’s beneficiary will be the Renal Unit at the Bristol Children’s Hospital.
The PPG meets bi-monthly with Paul Williams, our practice manager. We also have a ‘virtual PPG’ which feeds into the face-to-face group using e-mail. We have a PPG noticeboard located between the touch-screen and the reception desk.
Patients who have ideas or who would like the group to take up issues concerning the practice on their behalf can contact us on this e-mail address: email@example.com. If you do not use e-mail but would like to contact us, please outline your issue or idea and hand it in at reception with your name and contact telephone number in a sealed envelope marked ‘Patient Participation Group’.
If you would like to join the PPG, please contact Paul Williams on 0117 908 2397 or email us at firstname.lastname@example.org.