The Fishponds Family Practice

Fishponds Primary Care Centre, Beechwood Road, Fishponds, Bristol, BS16 3TD
Tel: 0117 9082365 Fax: 0117 9082377

Patient Participation Group

Who are we?  –  Patients just like you.

The Patient Participation Group (PPG) at Fishponds Family Practice is made up of active volunteer patients who work in partnership with our practice staff and GPs.

Our purpose:

We aim to help improve the services offered by the practice; to speak for and support all patients by providing a link between you and the Fishponds Family Practice.

We do this by:

  • Listening to you and sharing your views with our Practice.
  • Meeting bi-monthly with the Practice Manager.
  • Accessing a range of support and publications covering healthcare issues through our membership of the National Association for Patient Participation.
  • http://www.napp.org.uk/affiliationppgs.html
  • Providing information to patients on our notice board in reception under the TV.
  • Continuing contact with our local Clinical Commissioning Group and other PPGs.

Examples of our work/input:

  • Suggesting improvements to patient privacy at the reception desk and by the availability of an interview room.
  • Suggesting more phone lines covered at peak times.
  • Having input into content and format of the information on the TV screen and website.
  • Being instrumental in the provision of the Staff photo board by reception desk.
  • Fundraising and providing refreshments at the Saturday morning flu clinics.
  • Campaigning by:
  •                   –  Raising patient awareness of changes in NHS – including cuts.
  • Collecting signatures for National NHS petition to Government.
  • Writing to local MPs and Secretary of State for Health to express concern regarding NHS funding.
  • Keeping patients informed through our Notice board and leaflets.
  • Supporting Practice staff.

Contact us:

Patients who have ideas or who would like the group to take up issues concerning the practice on their behalf can contact us on this e-mail address:

contactffp.ppg@gmail.com

If you would like to join the PPG, please contact the practice manager Paul Williams on 0117 908 2397 or email us at the email address above.

If you do not use e-mail but would like to contact us, please outline your issue or idea and hand it in at reception with your name and contact telephone number in a sealed envelope marked ‘Patient Participation Group’.