We operate a texting service for all of our patients to remind them of their appointments or of clinics that we run – we require your UK mobile phone number to do this (please note, we are unable to text or call non-UK numbers). We also use the texts to request information form you to monitor your conditions or seek your opinions on our service.
This facility also allows you to cancel your appointment via your phone, which saves you time.
If you have not provided us with your mobile number or have changed your number recently please update your details on the Communication Consent Form.
If you do not wish to receive text messages, please let us know and we can update your details on our system.
New Data Protection Regulations from May 2018 (GDPR)
Under the new Data Protection Regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent for us to do so.
If the Practice is sending a text message about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for a patient and not as marketing purposes.