The Fishponds Family Practice

Fishponds Primary Care Centre, Beechwood Road, Fishponds, Bristol, BS16 3TD
Tel: 0117 9082365 Fax: 0117 9082377

Book/Cancel an Appointment

Online Booking

Our Doctor and nursing team appointments are available online. Please note that not all nurses can treat all conditions so please speak to reception if in doubt. If you are already registered to book online: Click Here.

If you would like to know how to register for online booking: Click Here.

Booking Information

Our reception staff will ask all patients for a brief reason for their request for an appointment so that they can be directed towards the most suitable person to help them, which is not always one of the doctors.

As well as face to face consultations, we also offer the opportunity for appointments over the telephone too, to deal with quick queries that may not need an examination. As each doctor’s appointment is only for 10 minutes, we ask that patients do not stockpile a list of problems to present during a single consultation as there won’t be enough time to deal with them all properly.

Please note that if you book an emergency appointment, the doctor will only be able to deal with your urgent symptoms and won’t be able to discuss longer-term issues in the time allocated. Children under 16 years old should be accompanied by an adult. If more than one member of your family wants to see the doctor, please make a separate appointment for each of them.

Many ailments can be dealt with in one of our Minor Illness Clinics so our reception team will guide you to one of these appointments when it is appropriate as this can help to relieve the increasing pressure on our doctors.

We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends. Please speak to a member of the practice team to find out more.

Appointments with our doctors and nurses can be booked over the phone, on the internet or by coming into the surgery during our opening hours which are as follows:

Monday 8.00am to 7:00pm

Tuesday 8.00am to 7:00pm

Wednesday 8.00am to 7:00pm

Thursday 8.00am to 7:00pm

Friday 8.00am to 6:30pm

You can also phone us between 8:00am and 6:30pm Monday to Friday. And if you need medical advice outside of these times, in the evening, weekends or Bank Holidays, then simply ring 111 and your call will be dealt with by the NHS out-of-hours service.

We no longer have same day only appointments available for non urgent issues.  Our receptionists will ask you a series of questions about your symptoms when you telephone us.  They are not being nosey. The doctors here have asked them to find out as much information as possible so that we can help our patients in the most appropriate way. Everything that you tell them will be recorded on your medical record.

We have about one third of our appointments available each day for urgent matters which must be seen on the same day. All other routine issues will be booked in within two weeks.

Cancelling appointments

To cancel an appointment, please telephone reception as early as possible to enable us to use the appointment for another patient.

Telephone us on: 0117 9082365

Patients are welcome to ask to see a particular doctor or nurse and we would strongly recommend this for ongoing medical problems. If we are unable to meet a specific request, we will always seek to offer an alternative solution for you. Please note that calls may be recorded for training purposes.

The doctors’ timetable is as follows:

Doctors Monday Tuesday Wednesday Thursday Friday
Dr Sutcliffe Yes Yes No No Yes No Yes Yes No No
Dr Porteous Yes Yes No No Yes Yes No No Yes No
Dr Hatton Yes Yes Yes No Yes No Yes No No No
Dr Atkins Yes No Yes Yes Yes Yes No No Yes No
Dr Husain No No No No Yes Yes Yes No Yes Yes
Dr Wordsworth Yes No Yes Yes No No No No Yes Yes
Dr Whalley Yes Yes No No No No Yes Yes No No
Dr Kay Yes No Yes Yes No No Yes Yes Yes Yes