{"id":2547,"date":"2019-02-10T12:12:04","date_gmt":"2019-02-10T12:12:04","guid":{"rendered":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/?page_id=2547"},"modified":"2023-03-22T08:33:33","modified_gmt":"2023-03-22T08:33:33","slug":"book-an-appointment","status":"publish","type":"page","link":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/appointmentstest-referrals\/appointments-with-the-doctors\/book-an-appointment\/","title":{"rendered":"Book an Appointment"},"content":{"rendered":"\t\t<div data-elementor-type=\"section\" data-elementor-id=\"7975\" class=\"elementor elementor-7975\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77ed86f4 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77ed86f4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fd51fae animated-slow elementor-invisible\" data-id=\"fd51fae\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-692321b7 elementor-widget elementor-widget-heading\" data-id=\"692321b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">NHS App<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d1bf155 elementor-widget elementor-widget-text-editor\" data-id=\"6d1bf155\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet \u2014 including prescriptions and appointments. You can also\u00a0<a href=\"https:\/\/www.nhsapp.service.nhs.uk\/login\">access your NHS account using the NHS website<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47a26917 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"47a26917\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/itunes.apple.com\/gb\/app\/nhs-app\/id1388411277?mt=8\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"178\" src=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-content\/uploads\/2020\/06\/App-Store-button-inv.png\" class=\"attachment-full size-full wp-image-7971\" alt=\"Download on the App Store\" srcset=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-content\/uploads\/2020\/06\/App-Store-button-inv.png 600w, https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-content\/uploads\/2020\/06\/App-Store-button-inv-300x89.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69c36775 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"69c36775\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.nhs.online.nhsonline\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"179\" src=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-content\/uploads\/2020\/06\/Google-Play-button-inv.png\" class=\"attachment-full size-full wp-image-7972\" alt=\"Get it on Google Play\" srcset=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-content\/uploads\/2020\/06\/Google-Play-button-inv.png 600w, https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-content\/uploads\/2020\/06\/Google-Play-button-inv-300x90.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-590e520\" data-id=\"590e520\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ce4e7a9 elementor-widget elementor-widget-image\" data-id=\"2ce4e7a9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"458\" height=\"905\" src=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-content\/uploads\/2020\/06\/NHS-App-1.png\" class=\"attachment-full size-full wp-image-7973\" alt=\"NHS App on mobile phone\" srcset=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-content\/uploads\/2020\/06\/NHS-App-1.png 458w, https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-content\/uploads\/2020\/06\/NHS-App-1-152x300.png 152w\" sizes=\"(max-width: 458px) 100vw, 458px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Can another Healthcare Professional help?<\/h2>\n\n\n\n<div class=\"wp-block-coblocks-alert\" aria-label=\"Alert section\"><p class=\"wp-block-coblocks-alert__title\"><strong>Do you need to see the GP?<\/strong><\/p><p class=\"wp-block-coblocks-alert__text\">Sometimes the GP is\u00a0<em>not\u00a0<\/em>the most appropriate Healthcare Professional to deal with your ailment.\u00a0Please see the information on<a href=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/appointmentstest-referrals\/consultations\/\"> see a Doctor or Healthcare Professional<\/a>,\u00a0which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even<a href=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/appointmentstest-referrals\/referral-for-further-care\/request-a-referral\/\"> self-refer<\/a> for some services without seeing your GP.<br><br><strong>While GPs were historically the first point of contact for medical issues, it&#8217;s important to consider whether a GP is the most appropriate healthcare professional for your ailment. You may find it helpful to review the information on seeing a doctor or other healthcare professionals to determine the best course of action. In some cases, you may even be able to self-refer for certain services without needing to see a GP.<br>Please note that same-day appointments are only available for urgent issues. Our Care Coordinators are trained to triage requests from all patients and will ask for a brief reason for your request to direct you to the most suitable person to help you, which may not always be a doctor. We have a range of healthcare professionals available, including urgent care practitioners, pharmacists, health coaches, and a dietician, in addition to our doctors and nurses. The Care Coordinators are bound by the same confidentiality rules as our doctors and will not disclose or discuss your case. All information you provide will be recorded on your medical record.<\/strong><br><br><\/p><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>For&nbsp;<strong>real life-threatening emergencies<\/strong>&nbsp;such as those below \u2013&nbsp;<strong>RING 999<\/strong><\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/www.nhs.uk\/conditions\/chest-pain\/\">Chest pain <\/a>(suspected heart attack)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.nhs.uk\/conditions\/stroke\/symptoms\/\">Suspected stroke<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.nhs.uk\/conditions\/meningitis\/symptoms\/\">Suspected meningitis<\/a><\/li>\n\n\n\n<li>Anaphylactic shock (severe allergy)<\/li>\n\n\n\n<li>Heavy bleeding or deep lacerations<\/li>\n\n\n\n<li>Fluctuating levels of consciousness or completely unconscious<\/li>\n\n\n\n<li>Difficulty breathing or stopped breathing with a change in colour<\/li>\n\n\n\n<li>New seizure, fit or uncontrollable shaking<\/li>\n<\/ul>\n\n\n\n<p>For immediately&nbsp;<strong>serious conditions<\/strong>&nbsp;such as the following,&nbsp;<strong>GO TO Emergency Department (A&amp;E) IMMEDIATELY<\/strong><\/p>\n\n\n\n<ul>\n<li>A fever and lethargic (drowsy) child<\/li>\n\n\n\n<li>A feverish and floppy (unresponsive) infant<\/li>\n\n\n\n<li>Difficulty breathing<\/li>\n\n\n\n<li>Sudden, severe abdominal pain<\/li>\n\n\n\n<li>Accidental or intentional overdose of medication<\/li>\n\n\n\n<li>Trauma (including falls) and possible broken bones or road traffic accident<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Your appointment at the Practice<\/h2>\n\n\n\n<ul>\n<li>Appointments with our doctors and nurses can be booked over the phone, or by coming into the surgery during our opening hours which are Monday to Friday 8:00am to 6:30pm. Please note Monday morning is the busiest time, if your call is not urgent you will get through quicker by calling later in the day or week. <\/li>\n\n\n\n<li>Doctors appointments can be requested via the Econsult service. Appointments can not be made directly as they need to triaged to ensure the appointment is with the right clinician. <\/li>\n\n\n\n<li>You can also phone us between 8:00am and 6:30pm Monday to Friday. If you need medical advice outside of these times, in the evening, weekends or Bank Holidays, then simply&nbsp;<strong><a rel=\"noreferrer noopener\" href=\"http:\/\/www.nhs.uk\/NHSEngland\/AboutNHSservices\/Emergencyandurgentcareservices\/Pages\/NHS-111.aspx\" target=\"_blank\">ring&nbsp;111&nbsp;<\/a><\/strong>and your call will be&nbsp;dealt with by the NHS out-of-hours service. Please note Monday morning is the busiest time, if your call is not urgent you will get through quicker by calling later in the day or week.<\/li>\n\n\n\n<li>Some nursing team appointments are available online. Please note that not all nurses can treat all conditions so please speak to reception if in doubt<\/li>\n\n\n\n<li>We have about one third of our appointments available each day for urgent matters which must be seen on the same day. All other routine issues will be booked in within two weeks<\/li>\n\n\n\n<li>Please make one appointment for each member of the family who needs to be seen<\/li>\n\n\n\n<li>We try to keep to time but please be patient if someone before you takes longer than planned<\/li>\n\n\n\n<li>As each doctor\u2019s appointment is only for 15 minutes, the doctor can only deal with one issue we ask that patients do not stockpile a list of problems to present during a single consultation as there won\u2019t be enough time to deal with them all properly<\/li>\n\n\n\n<li>Patients are welcome to ask to see a particular doctor or nurse and we would strongly recommend this for ongoing medical problems. If we are unable to meet a specific request, we will always seek to offer an alternative solution for you. Please note that calls may be recorded for training purposes<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Please help us<\/h2>\n\n\n\n<p>If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book. <\/p>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/appointmentstest-referrals\/appointments-with-the-doctors\/cancel-an-appointment\/\">Cancel an appointment<\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Emergency appointments<\/h2>\n\n\n\n<p>Please note that if you book an emergency appointment, the doctor will only be able to deal with your urgent symptoms and won\u2019t be able to discuss longer-term issues in the time allocated. Children under 16 years old should be accompanied by an adult. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Telephone consultations <\/h2>\n\n\n\n<p>As well as face to face consultations, we also offer the opportunity for appointments over the telephone too, to deal with quick queries that may not need an examination.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Extended access<\/h2>\n\n\n\n<p>We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends. Please speak to a member of the practice team to find out more.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">If you have a suspected infectious disease<\/h2>\n\n\n\n<p>Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Giving Consent for Treatment<\/h2>\n\n\n\n<p>You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.<\/p>\n\n\n\n<p>Your valid consent (agreement to the course of action) is needed for the treatment that\u2019s offered to you before any physical examinations or treatment can be given. If you haven\u2019t given your consent, you can accept or refuse treatment that\u2019s offered to you.<\/p>\n\n\n\n<p>It\u2019s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you\u2019ll often discuss the options with your doctor or another healthcare professional.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Can another Healthcare Professional help? For&nbsp;real life-threatening emergencies&nbsp;such as those below \u2013&nbsp;RING 999 For immediately&nbsp;serious conditions&nbsp;such as the following,&nbsp;GO TO Emergency Department (A&amp;E) IMMEDIATELY Your appointment at the Practice Please help us If you are not able to attend your appointment please let us know in time so that the time can be used for &#8230; <a title=\"Book an Appointment\" class=\"read-more\" href=\"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/appointmentstest-referrals\/appointments-with-the-doctors\/book-an-appointment\/\" aria-label=\"Read more about Book an Appointment\">Read more<\/a><\/p>\n","protected":false},"author":6577921,"featured_media":0,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"mailpoet_newsletter_max":false},"uagb_author_info":{"display_name":"Editor","author_link":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/author\/gary-genpra\/"},"uagb_comment_info":0,"uagb_excerpt":"Can another Healthcare Professional help? For&nbsp;real life-threatening emergencies&nbsp;such as those below \u2013&nbsp;RING 999 For immediately&nbsp;serious conditions&nbsp;such as the following,&nbsp;GO TO Emergency Department (A&amp;E) IMMEDIATELY Your appointment at the Practice Please help us If you are not able to attend your appointment please let us know in time so that the time can be used for&hellip;","publishpress_future_action":{"enabled":false,"date":"2024-05-05 01:33:55","action":"change-status","newStatus":"draft","terms":[],"taxonomy":""},"_links":{"self":[{"href":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-json\/wp\/v2\/pages\/2547"}],"collection":[{"href":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-json\/wp\/v2\/users\/6577921"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-json\/wp\/v2\/comments?post=2547"}],"version-history":[{"count":5,"href":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-json\/wp\/v2\/pages\/2547\/revisions"}],"predecessor-version":[{"id":8448,"href":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-json\/wp\/v2\/pages\/2547\/revisions\/8448"}],"up":[{"embeddable":true,"href":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-json\/wp\/v2\/pages\/20"}],"wp:attachment":[{"href":"https:\/\/www.thefishpondsfamilypractice.nhs.uk\/wp-json\/wp\/v2\/media?parent=2547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}